There were angry scenes at Kenilworth on Saturday when Tote punters found they could not get paid from race two onwards.
One tackled me saying: “You speak to the Tote people – you might get more sense out of them than I can,” while another had to be restrained from tearing up a winning ticket in a show of public protest.
The problem stemmed from the decision to include the Sansui Summer Cup in the Kenilworth card – not unusual with such big public-interest races – but when Turffontein was postponed for 24 hours the Tote’s main computer blew a fuse and refused to sanction Kenilworth payouts.
Phumelela betting boss Vee Moodley said yesterday: “You can’t hold on to people’s money like that but our IT engineers had to get the software provider to assist and it was not until 7.00pm that things were finalised.”
The situation at Kenilworth would have been much worse but for Tote manager Cheryl Schuler who explained to her irate customers: “I am ringing Phumelela every 15 minutes but they can’t give me a time when we will be able to pay so I am going through the floors explaining the problem to people.”
This was not good enough for one racegoer who demanded: “They should make an announcement to explain all this. Stan Elley should say something over the public address.”
Ms Schuler, surely next in line for Phumelela’s beyond-the-call-of-duty award, promptly went off to organise this but it was commentator Rouvaun Smit, not the Tellytrack presenter, whose voice came over the airwaves ten minutes later to say “The technicians are frantically trying to solve the problem.”
Payouts can now be obtained on presentation of winning tickets at any Tote office, off-course as well as on-course, while Moodley yesterday was full of praise for the uncomplaining (well, mostly) manner in which professionals and public alike put up with the repeated changes to race off-times.
One who definitely wasn’t complaining was Richard Fourie who celebrated his 32nd birthday by booting home a quick-fire treble on The Sun Also Rises, Franking and The Slade.
– Vase, who flopped when 2-1 second favourite on Wednesday, was found to be lame the following day while 6-10 failure Sand And Sea was diagnosed with a severe upper respiratory infection after running way below form the previous Saturday.
GOLD CIRCLE













